moja88 Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how we collect, store, and keep your data secure.
Last Updated: January 1, 2026 | This policy applies to all users of the moja88 platform.
Table of Contents
1Introduction and Scope
moja88 is an online gaming platform operated for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes in detail how your information is handled when you use the moja88 website and related services.
This policy applies to any moja88 website, mobile platform, customer support channel, and all related digital services. By registering on the platform or using our services, you are considered to have agreed to the terms of this policy.
We commit that your information will not be used for any unauthorized purpose and will always be kept secure. If you have any questions, please contact us directly.
2What Information We Collect
moja88 collects only the information necessary for the proper operation of the platform, the security of your account, and the fulfillment of legal obligations. The categories of information collected are listed below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport number (where applicable)
- Residential address
2.2 Contact Information
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
2.3 Financial Information
- Deposit and withdrawal transaction records
- Summary payment method details (full account numbers are not stored)
- Bonus and promotion usage history
2.4 Technical Information
- IP address and device type
- Browser and operating system information
- Session logs and login timestamps
- Game play history and activity logs
3How We Collect Information
moja88 collects information through various methods. All methods are transparent and lawful. The main methods are listed below:
3.1 Information Provided Directly
When you create an account on moja88, log in, make a deposit or withdrawal, or contact customer support, you provide information directly. This information is given voluntarily.
3.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This is primarily used to ensure the security and functionality of the platform.
3.3 Through Third Parties
For payment processing, identity verification, and fraud prevention, we may receive necessary information from verified partners. In such cases, only relevant information is received.
4How We Use Your Information
moja88 uses your information for specific and lawful purposes. No information will be used beyond the stated purposes. The main purposes for which information is used are as follows:
- Account Management: Your information is used to create, verify, and keep your account secure.
- Transaction Processing: Financial information is required for deposits, withdrawals, and bonus payments.
- Customer Support: To help resolve your complaints, questions, or issues.
- Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and account hacking.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: Information is analyzed to further improve the platform experience.
- Responsible Gaming: To identify excessive play patterns and provide necessary support.
- Relevant Communications: To keep you informed about promotions, policy changes, or important updates.
6Data Protection and Security
To protect your information, moja88 has adopted industry-standard technical and procedural measures. Our security framework includes:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Encrypted Database: Stored information is kept in an encrypted state.
- Access Controls: Only authorized personnel have access to specific data.
- Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication: An additional verification option is available when logging into your account.
- Suspicious Activity Monitoring: Unusual logins or transactions are detected through automated systems.
However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity on your account, contact our customer support immediately.
8Data Retention Period
moja88 retains your information only for as long as necessary. The retention period is determined primarily based on the following:
- Active Accounts: All relevant information is retained while your account remains active.
- Closed Accounts: Even after an account is closed, certain information may need to be retained for a specified period due to legal obligations.
- Financial Records: Transaction information is retained for the appropriate period as required by law.
- Deletion of Expired Data: Once the specified retention period has passed, information is securely deleted or anonymized.
9Your Rights
You have the following rights over your information at moja88:
9.1 Right to Access Your Information
You may request at any time to know what information we hold about you. Submit a request via live chat or by emailing [email protected].
9.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you may request a correction. We will take the necessary steps as soon as possible.
9.3 Right to Request Deletion
If there is no legal obligation to retain it, you may request that your information be deleted. However, some information is required by law to be retained for a specified period.
9.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional or marketing messages, you may let us know at any time and we will stop them promptly.
To exercise any of the above rights, contact our 24/7 live chat or email us at [email protected].
10Protection of Minors
moja88 strictly prohibits anyone under the age of 21 from registering or participating on the platform. This is a service intended solely for those aged 21 and above.
Age verification at the time of registration is a mandatory step. If we learn that a minor has created an account using false information, that account will be closed immediately and the information will be deleted.
We ask parents and guardians to monitor your children's internet use, and if you believe a minor is using this platform, please contact us immediately.
11Changes to This Policy
moja88 may review and update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- When logging into the platform, your consent to accept the new policy may be requested if necessary.
If you continue to use moja88 after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
12Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat: Support in Bengali is available 24/7 — use the live chat option on the platform.
Email: [email protected]
Response Time: We try to respond to all email requests as quickly as possible.
moja88 is always committed to protecting your right to privacy. We take every request seriously and try to provide a resolution as quickly as possible.
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